Shipping & Delivery Info

The time frame for order delivery is divided into two parts:

Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and local postal services process the orders, which can take an additional 2 to 5 business days.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. US orders are shipped by tracked US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 25 Business Days to arrive at their destination but can take longer from time to time depending on factors that are out of our operating scope. For more information, you can contact us at support support@secretlakestore.com

Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct.  We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address.  Please contact us immediately at support@secretlakestore.com if you believe you have provided an incorrect shipping address.

Note : We try our best to get the product in time but in cases of late delivery due to logistics issues, if the customer wants to cancel order the latter need to wait for the order to be delivered and then return it back to us and then we will issues the full refund  as we don't have any control over the parcel Due to the nature of the shipping carrier we are not able to stop the package midway.